刊讯｜SSCI 期刊《语言与社会互动研究》2024年第1-2期

Research on Language and Social Interaction

Volume 57, Issues 1-2

Research on Language and Social Interaction（SSCI一区，2023 IF：2.7，排名23/194）2024年第1-2期共发文13篇。2024年第1期共发文8篇，包括研究性论文7篇，社论1篇，涉及医疗、保健、护理、急诊等方面沟通与互动的话语研究等；2024年第2期共发文5篇，均为研究性论文，涉及紧急服务电话处理研究、教师具身认知技能研究、修复组织研究、麻烦-投诉-补救研究、人称关联偏好研究等。欢迎转发扩散！

往期推荐：

刊讯｜SSCI 期刊《语言与社会互动研究》2022年第3-4期

刊讯｜SSCI 期刊《语言与社会互动研究》2023年第1-2期

目录

Issue 1

■Conversation-Analytic Research on Communication in Healthcare: Growth, Gaps, and Potential, by Ruth Parry & Rebecca K. Barnes, Pages 1-6.

■Communication in Primary Healthcare: A State-of-the-Art Literature Review of Conversation-Analytic Research, by Rebecca K. Barnes & Catherine J. Woods, Pages 7-37.

■Communication in Outpatient Secondary Care: A State-of-the-Art Literature Review of Conversation-Analytic Research, by Katie Ekberg, Wayne A. Beach & Danielle Jones, Pages 38-54.

■Communication in Prehospital and Emergency Care: A State-of-the-Art Literature Review of Conversation-Analytic Research, by Marine Riou, Pages 55-72.

■Communication in Telehealth: A State-of-the-Art Literature Review of Conversation-Analytic Research, by Lucas M. Seuren, Sakari Ilomäki, Evi Dalmaijer, Sara E. Shaw & Wyke J. P. Stommel, Pages 73-90.

■Communication in Pediatric Healthcare: A State-of-the-Art Literature Review of Conversation-Analytic Research, by Laura Jenkins, Stuart Ekberg & Nan C. Wang, Pages 91-108.

■“Atypical Interactions” in Healthcare: A State-of-the-Art Literature Review of Conversation-Analytic Research, with Reflections on Equity, Diversity, and Inclusion, by Jemima Dooley & Joe Webb, Pages 109-126.

■Communication in Palliative Care and About End of Life: A State-of-the-Art Literature Review of Conversation-Analytic Research in Healthcare, by Ruth Parry, Pages 127-148.

Issue 2

■Emergency or Not? Dealing with Borderline Cases in Emergency Police Calls, by Alexandra Kent & Heidi Kevoe-Feldman, Pages 151-168.

■'You Don' t Need Me Shouting Here': When Instructors Observe Learners in Silence, by Beatrice Szczepek Reed, Pages 169-192.

■Correcting Others in Other-Initiated Other-Repair Sequences, by Galina B. Bolden, Pages 193-214.

■Troubles-Complaints and the Overall Structural Organization of Troubles-Remedy Sequences, by Bandar Alshammari & Michael Haugh, Pages 215-234.

■Person Reference and a Preference for Association in Emergency Calls, by Emma Tennent & Ann Weatherall, Pages 235-252.

摘要

Conversation-Analytic Research on Communication in Healthcare: Growth, Gaps, and Potential

Ruth Parry, Loughborough University, UK

Rebecca K. Barnesb, University of Oxford, Radcliffe Observatory Quarter, Oxford, UK

Abstract Recent years have seen the scope of CA studies of communication in healthcare widening. For CA scholars working in the field, this growth is something to celebrate, yet, at the same time, it presents an opportunity to take stock of the knowledge produced, to critically reflect on strengths and weaknesses of existing work, and to envision future research. Our aims for this special issue were threefold: first, to showcase the distinctive contributions CA studies of communication in healthcare have made, both to health services research and to the central goals of CA as a discipline—“the discovery of social actions and the full documentation of their normative-moral accountabilities” (Raymond & Robinson, Citation2024); second, to stimulate critical reflection about what has come under the researchers gaze - which participants, at what particular point in time, and in what particular circumstances; and, finally, to curate a collection of expert and comprehensive reviews, synthesized into coherent summaries, for CA scholars, health services researchers, clinical educators, and healthcare professionals. We have a great tradition in our discipline of building on what is already known and hope that these summaries, and their key findings and arguments, will help to generate yet more worthwhile and valuable evidence in the future.

Communication in Primary Healthcare: A State-of-the-Art Literature Review of Conversation-Analytic Research

Rebecca K. Barnesa, University of Oxford, Radcliffe Observatory Quarter, UK

Catherine J. Woods, University of Southampton, Aldermoor Health Centre, UK

Abstract We report the first state-of-the-art review of conversation-analytic (CA) research on communication in primary healthcare. We conducted a systematic search across multiple bibliographic databases and specialist sources and employed backward and forward citation tracking. We included 177 empirical studies spanning four decades of research and 16 different countries/health systems, with data in 17 languages. The majority of studies originated in United States and United Kingdom and focused on medical visits between physicians and adult patients. We generated three broad research themes in order to synthesize the study findings: managing agendas, managing participation, and managing authority. We characterize the state-of-the-art for each theme, illustrating the progression of the work and making comparisons across different languages and health systems, where possible. We consider practical applications of the findings, reflect on the state of current knowledge, and suggest some directions for future research. Data reported are in multiple languages.

Communication in Outpatient Secondary Care: A State-of-the-Art Literature Review of Conversation-Analytic Research

Katie Ekberga, The University of Queensland, Australia

Wayne A. Beach, San Diego State University, California, USA

Danielle Jones, University of Bradford, UK

Abstract Our review highlights state-of-the-art conversation analytic (CA) research within adult outpatient secondary care settings and how this research has been applied to clinical practice, provides reflections, and considers fruitful areas for future research. Findings from 128 articles were synthesized according to five clinical activities that have been the focus of CA research thus far: (1) information gathering and patients’ descriptions of their symptoms/condition; (2) information delivery, including test results and diagnosis; (3) decision making about goals, treatment, and future care; (4) interacting about sensitive issues, including patients’ emotions and psychosocial concerns; and (5) managing the interactional role of companions accompanying patients in adult outpatient secondary care appointments. Research in these settings has been used in healthcare policy/guidelines and designing training interventions for clinical practice. Within future CA research in outpatient secondary care, there is scope for more longitudinal studies and further exploring interactions in multidisciplinary care. Data examples are in multiple languages.

Communication in Prehospital and Emergency Care: A State-of-the-Art Literature Review of Conversation-Analytic Research

Marine Rioua, Université Lumière Lyon, France; Institut Universitaire de France (IUF), France

Abstract This article is a state-of-the-art review of research published between 2012 and 2022 on language and social interaction in prehospital and in-hospital emergency settings, conducted within the intersecting methodologies of conversation analysis (CA), interactional linguistics, multimodal analysis, and ethnomethodology. A total of 52 studies are discussed, grouped into three interaction types: prehospital care interaction (medical emergency calls, paramedic interaction), in-hospital interactions in the emergency department, and simulated emergency medical care interactions. I synthesize the main topics and major contributions of CA research in prehospital and emergency care, then highlight some lingering questions and knowledge gaps. Finally, I suggest possible areas in which CA can make an applied contribution in the near future, in partnership with the medical field. Data reported in the review are in multiple languages.

Communication in Telehealth: A State-of-the-Art Literature Review of Conversation-Analytic Research

Lucas M. Seurena, University of Oxford, UK; Institute for Better Health, Trillium Health Partners, Canada

Sakari Ilomäki, Tampere University, Finland

Evi Dalmaijer, Radboud University, Netherlands

Sara E. Shaw, University of Oxford, UK

Wyke J. P. Stommel, Radboud University, Netherlands

Abstract We provide a state-of-the-art review of research on conversation analysis and telehealth. We conducted a systematic review of the literature, focusing on studies that investigate how technology is procedurally consequential for the interaction. We discerned three key topics: the interactional organization, the therapeutic relationship, and the clinical activities of the encounter. The literature on telehealth is highly heterogeneous, with significant differences between text-based care (e.g., via chat or e-mail) and audio(visual) care (e.g., via telephone or video). We discuss the extent to which remote care can be regarded as a demarcated field for study or whether the medium is merely part of the “context,” particularly when investigating hybrid and polymedia forms of care involving multiple technological media.

Communication in Pediatric Healthcare: A State-of-the-Art Literature Review of Conversation-Analytic Research

Laura Jenkins, Loughborough University, UK

Stuart Ekberg, Queensland University of Technology, Australia; Queensland University of Technology, Australia

Nan C. Wang, Hunan University, China

Abstract Communication is central to pediatric care. Conversation analytic (CA) studies of recorded naturally occurring pediatric interactions contribute distinctive understandings; however, to date there has been no detailed review of CA’s unique contributions. We searched Medline, PsychINFO, Sciencedirect, Google Scholar, and the EM/CA Wiki database, identifying 74 empirical articles across diverse areas of pediatrics. Our state-of-the-art review highlights CA of clinician and caregiver conversations about a child patient, in addition to those involving the child. The findings have the potential to enhance clinical practice by illuminating how healthcare tasks are practically accomplished and enrich our knowledge of children’s participation in consultations by revealing the mechanisms that constrain and enable their involvement. We call for better synthesis of findings with broader CA literature (e.g., nonclinical child interactions, adult triadic clinical encounters, and fundamental knowledge of social interaction). We appeal for increased support for scholarly work in non-Western settings, and emphasize scope for applied initiatives. The data reported are in multiple languages.

“Atypical Interactions” in Healthcare: A State-of-the-Art Literature Review of Conversation-Analytic Research, with Reflections on Equity, Diversity, and Inclusion

Jemima Dooley, University of Exeter

Joe Webb, University of Bristol

Abstract Our state-of-the-art review examines conversation-analytic (CA) research on healthcare encounters in which the patient has a disability that can affect their communication, using the lens of the social relational model of disability. We report findings via the following themes: where (and why) interactional challenges arise, practitioner barriers and facilitators to effective communication, how behaviors interpreted medically as symptoms can be understood as interactional competencies, and understanding the role of companion. We reflect on equity, diversity, and inclusion in CA research, arguing that labeling interactions as “atypical” can lead to assumptions that findings are circumscribed and have no wider applicability. Existing research has focused on specialist settings created for people with one particular condition, overlooking their healthcare interactions with other healthcare services. We argue that CA research on healthcare and beyond should include a more diverse range of interactants and also discuss why. Data in examples are in multiple languages.

Communication in Palliative Care and About End of Life: A State-of-the-Art Literature Review of Conversation-Analytic Research in Healthcare

Ruth Parry, Loughborough University, UK

Abstract I review conversation analytic research on healthcare interactions in palliative care, and end-of-life preferences and plans conversations in other settings. The review process drew on established systematic review methods. Twenty-two publications were included. Key themes were initiating and managing the topics of dying, of prognosis, and of advance care planning, and interactionally managing emotions. There is substantial, cumulative evidence about patterns and practices for initiating sensitive conversations, managing emotions, and indirectly referring to death. Two of 22 studies examined interactional consequences of companions accompanying patients, and two examined pain assessment. Current evidence is restricted: 21 of 22 studies were in secondary/tertiary care and all were in high-income countries, and most involved specialist physicians. Nevertheless, findings contribute to conversation analytic scholarship on delicacy, emotion in interaction, and indirect reference. Healthcare applications include contributions to training in communicating about sensitive topics and to policy on talking about dying. Data presented are in British English, U.S. English, Canadian English, Swiss-French, and Japanese.

Emergency or Not? Dealing with Borderline Cases in Emergency Police Calls

Alexandra Kent, Keele University, UK

Heidi Kevoe-Feldman, Northeastern University

Abstract We examine occasions when callers phone emergency services yet preface their reason for calling as “not an emergency.” Data are phone calls to U.S. (911) and U.K. (999) emergency lines and U.K. (101) nonemergency police lines. Data were transcribed using Jefferson conventions and analyzed using conversation analysis. The “not an emergency” formulation is recurrently used to mark a shaky or borderline fit between the caller’s situation and the emergency category presumed by the dedicated phoneline. Typically, “not an emergency” formulations prefaced descriptions of a possible emergency in which the caller balances the justification for the call on the boundary of what counts as an emergency. Recurrent concerns for callers using “not an emergency” are to manage preemptive calls about impending potential emergency, and to disclaim responsibility for the decision to call an emergency service. Call takers offer callers latitude to present a complicated description of their circumstances instead of swiftly sanctioning them for an inappropriate call. Our article contributes to work on how the boundaries between categories are constructed and negotiated in interaction. Data are in British and American English.

‘You Don’t Need Me Shouting Here’: When Instructors Observe Learners in Silence

Beatrice Szczepek Reed, King’s College London, UK

Abstract The instruction of embodied skills often involves pair-like sequences consisting of an instructor’s directive to perform an embodied action and a learner’s (attempted) bodily performance of that action. This study explores the organization of such sequences in horse-riding lessons. Whereas in most of the studied data, learners’ performances of instructed actions are accompanied by continuing instructor talk, this study focuses on those rarer occasions when instructors observe learners in silence. The data show that silent observation often occurs at the beginning of an instructional sequence and also during instructed activities that are preparatory, operational, or otherwise not under evaluation. Instructors can abandon their initial silence when local events call for verbal support, showing that learners’ embodied actions are continuously susceptible to verbal commentary. In addition to silence, instructors also use embodied conduct to demarcate instruction and compliance and to position themselves as scrutinizing observers. The data are in British English.

Correcting Others in Other-Initiated Other-Repair Sequences

Galina B. Bolden, Rutgers University

Abstract Repair organization is a system of practices for dealing with problems of hearing, speaking, and understanding and a central mechanism for maintaining intersubjectivity in conversation. Among the different types of repair, other-initiated other-repair—that is, repair initiated and resolved by a recipient of a trouble source—is the least understood. In other-initiated other-repair sequences, an interactant self-selects to enact “other-correction” of some problematic aspect of another’s talk. What occasions other-correction? How are such corrections carried out? What is accomplished by correcting others? To answer these questions, I draw on a large dataset of ordinary conversational materials in the English and Russian languages and explore “practices and actions” of other-correction. I show how the activity of correcting others is shaped by participants’ orientations to positionality, intersubjectivity, and normativity. Data are in American/British English and Russian.

Troubles-Complaints and the Overall Structural Organization of Troubles-Remedy Sequences

Bandar Alshammari, School of Arts at the University of Ha’il, Saudi Arabia

Michael Haugh, The University of Queensland, Australia

Abstract Reporting troubles can be used as a vehicle for accomplishing many different kinds of actions. In some cases, troubles may be raised to engender practical courses of action—that is, to mobilize some form of remedy or assistance from the recipient to deal with those troubles. In this article, we focus on instances of troubles reports in institutional encounters that are hearable as delivering troubles-complaints. We illustrate how the extended troubles-remedy sequences through which these troubles-complaints are implemented are designed to mobilize an offer of some form of practical action to remedy or assist with those troubles. We propose that although the troubles-remedy sequences are locally produced and involve different situated contingencies, they exhibit a recurrent overall structural organization that arises through sequence expansions of those troubles-complaints, which orients to resolving practical or material troubles, as well as institutional resistance to doing just that. Data are in English.

Person Reference and a Preference for Association in Emergency Calls

Emma Tennent, Victoria University of Wellington, New Zealand

Ann Weatherall, University of Bedfordshire, UK

Abstract Person reference is pervasive in talk. Conversation analytic work has identified preferences in person reference relating to recognitional reference. However, the principles shaping nonrecognitional reference are less well understood. We propose a preference for association in an institutional setting in which recognition is not relevant. Our data are calls to the New Zealand police emergency line that were institutionally classified as family harm. Using a collection methodology, we found that nonrecognitional person reference typically takes the form my x which directly associates speaker and referent, for example, “my partner,” “my ex-partner,” “my dad.” Initial references that suggest no association (e.g. “someone” or “an abusive guy”) were subsequently revised by callers using self-repair or targeted by call takers through questions that seek clarification about association. The shifts from nonassociative to associative references demonstrate participants’ orientations to the relevance of association and are evidence of a preference for association in the setting under examination. Data are in English.

期刊简介

Research on Language and Social Interaction publishes the highest quality empirical and theoretical research bearing on language as it is used in interaction. Researchers in communication, discourse analysis, conversation analysis, linguistic anthropology, and ethnography are likely to be the most active contributors, but we welcome submission of articles from the broad range of interaction researchers.

《语言与社会互动研究》出版高质量关于互动使用语言的实证和理论研究。主要研究领域为交际、语篇分析、会话分析、人类语言学和民族学，但也欢迎来自更广泛的关于互动的研究者投稿。

Published papers will normally involve the close analysis of naturally-occurring interaction. The journal is also open to theoretical essays and to quantitative studies where these are tied closely to the results of naturalistic observation.

本刊文章通常涉及自然发生的交际互动分析。本刊也同样欢迎与自然观察密切相关的定性和定量研究。

官网地址：

https://www.tandfonline.com/journals/hrls20

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